Cancellation must be made before the order is being processed or fulfilled. A full refund will then be issued.
While we process your refund immediately on our end, do expect approximately 5 to 10 business days for the funds to be reflected in your account. Kindly contact us for any assistance in determining the status of your refund.
How do I return a product?
Please follow the following return procedure:
|Terms and Conditions Apply:|
|Reasons||Conditions||Action to be done||Shipping Fees / Payment|
(E.g. Capsules discoloration upon opening)
|Provide picture of the defective area of the
|Damaged products (E.g. Broken seal)||Exchangeable/ Refundable||Exchangeable/ Refundable||Provide picture of the defective area of the received item||By Seller|
|Any shortage of products received||Exchangeable/ Refundable||Exchangeable/ Refundable||Provide picture of the item contents within the parcel package and delivery label on parcel||By Seller|
|Wrong products received||Exchangeable/ Refundable||Non-exchangeable/ Non-refundable||Provide picture of the item contents within the parcel package and delivery label on parcel||By Seller|
|Wrong delivery||Exchangeable/ Refundable||Non-exchangeable/ Non-refundable||Provide picture of the delivery label on parcel||By Seller|
|Any change of mind from buyer's end||Exchangeable/ Refundable||Non-exchangeable/ Non-refundable||Provide picture of the item||By Buyer|
|Damaged products due to improper storage conditions||Non-exchangeable/ Refundable||Non-exchangeable/ Non-refundable||N/A||By Buyer|
|Other reasons||Non-exchangeable/ Refundable||Non-exchangeable/ Non-refundable||N/A||By Buyer|
What if I have made my purchase using Guest Checkout?
Please contact our Customer Service team at firstname.lastname@example.org within 7 business days from the date you receive your item(s) and provide us with the following information
What is your return policy?
We welcome any return of item(s) within 7 business days from the date you receive your item(s).
When will I receive my refund?
Please allow up to 3 weeks, upon the receipt of your return item(s), for us to process your return and issue your refund. You may check the status of your return/refund in your Order History. Once your item(s) are being processed, you will receive a system generated email that includes the amount of refund for your records.